Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with Slotrave Casino. This Privacy Policy explains what data we collect, how we use it, the legal bases for processing under data protection law, and the choices you have. It applies to information collected through our website and any account-related services we provide.

Information we collect

We collect information that is necessary to provide and improve our services, manage accounts, and meet legal obligations. This typically includes:

Account and identity details you provide when registering, such as name, username, and contact details.
Profile information and preferences you choose to share, including marketing preferences and communication choices.
Communications and support records, including messages, inquiries, and correspondence with our team.
Device and usage data, such as IP address, browser and device information, pages visited, and interaction data collected automatically when you use our site.
Location information derived from your device or IP address where applicable and permitted.
Aggregated or anonymized data that cannot reasonably be used to identify you.

How we use your information

We use your personal information for clear, specified purposes:

To create and manage your account, verify your identity and eligibility, and provide access to our services.
To communicate with you about your account, service changes, support requests, and security alerts.
To operate, maintain and improve our website and services, including analytics and product development.
To detect, prevent and respond to fraud, security incidents, abuse, and other unlawful behaviour.
To send marketing communications where you have given consent or where we have a legitimate interest and you have not objected.
To comply with applicable laws, regulations and legal processes, and to protect our rights and the rights of others.

Legal basis for processing (GDPR)

Where the GDPR applies, we rely on one or more lawful bases to process personal data:

Contract performance: to provide services and fulfil our contractual obligations to you.
Legal obligation: to comply with statutory or regulatory requirements.
Legitimate interests: for fraud prevention, security, internal reporting, direct marketing (unless you object), and improving our services, balanced against your rights and interests.
Consent: where required (for example, certain marketing communications or analytics cookies). You may withdraw consent at any time where applicable.

Sharing and disclosure

We share personal data only as necessary and with appropriate safeguards in place. Typical recipients include:

Service providers and partners who perform services on our behalf, such as technical hosting, analytics, and customer support.
Affiliated companies where sharing is necessary for service delivery and internal administration.
Authorities and third parties when required by law, legal process, or to protect rights, safety and property.
Third parties to help detect and prevent fraud and unlawful activity.
Other parties in connection with a business transfer, merger or reorganisation; personal data transferred in such a transaction will be subject to appropriate protections.

Cookies and similar technologies

We and our partners use cookies and similar technologies to operate the site, remember your preferences, analyze usage, and deliver relevant content. Types of cookies include:

Essential cookies needed for core site functions.
Performance and analytics cookies to understand how the site is used and to improve it.
Functional cookies to remember your settings and preferences.
Advertising and targeting cookies where allowed by law and your consent.

You can manage cookie preferences through your browser settings and, where available, through our cookie controls on the site. Blocking some cookies may affect site functionality.

Data security

We implement technical and organizational measures to protect personal data against accidental or unlawful loss, access, disclosure, alteration or destruction. Measures include:

Access controls and authentication for systems handling personal data.
Encryption and secure communication protocols where appropriate.
Regular security assessments and staff training on data protection.

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Data retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements. When personal data is no longer needed, we will securely delete or anonymize it.

Your rights

Subject to applicable law, you have rights in relation to your personal data. These may include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where we are not required to retain it.
Request restriction of processing in certain circumstances.
Object to certain processing, including direct marketing activities.
Receive a copy of your personal data in a structured, commonly used and machine-readable format (data portability) where applicable.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us. We may ask for information to verify your identity and will respond within applicable legal timeframes, usually within one month. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

International transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. Where transfers occur, we put in place appropriate safeguards such as reliance on adequacy decisions, standard contractual clauses, or other lawful mechanisms to protect your data.

You can request details of the safeguards used for specific transfers by contacting us.

Children and age limits

Our services are intended for use by persons who meet the applicable minimum age requirement. We do not knowingly collect personal data from children below that age. If we become aware that we have collected personal data from someone below the applicable age, we will take steps to delete the information as required by law.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we make material changes, we will provide notice via our website or other appropriate means and indicate the policy’s effective date.

Contact us

If you have questions, concerns or requests about this Privacy Policy or our data practices, please contact us.